Q: Can non-Japanese speakers play the game?
A: English versions are available for this game so non-Japanese speakers who can understand English are welcome to play the game as well!

Q: Can I buy tickets from overseas?
A: Yes, the ticketing sites allow you to purchase tickets using your credit card.

Q: Are there walk-in / on-the-day tickets?
A: Yes there are, but it will depend on the edition. For room type editions, you will be able to purchase tickets on the spot only if there are available slots for that timing. We cannot guarantee that you can join the slot of your preferred timing. For hall and stadium type editions, there will be on-the-day tickets as long as tickets are not listed as "sold out" on the ticketing page. To be safe, please try to buy advanced tickets online before coming for the games.

Q: How long is the game/event?
A: Each game session should take approximately 20 minutes from the time the game begins. Please set aside ample time when coming.

Q: Can I join the game if I arrive late?
A: Due to the nature of the game, you may not be allowed to join the game if you are late. Please make sure you come 10 minutes before your session starts.

Q: If we come together as a group, can we definitely play together?
A: The maximum number of players per team is 2. If you come in odd numbers, you will have to play as separate teams.

Q: Is this a scary game?
A: There will be no ghosts or sudden jump scares, and the game has no horror elements. However, the room may get dark or thrilling music may play during the game. It is possible that these might frighten young children a little.

Q: Is there an age limit to participate in this game/event?
A: There is no age limit to play this game. However, due to the level of puzzles, the recommended age is 10 and above.
We ask that all children age 5 and below are accompanied by 1 adult guardian per child. (*Please ensure that young children are supervised at all times and do not disturb other players.)

Q: Can children play the game on their own?
A: Due to the difficulty of the game and for the safety of the players, children of age 12 and below are not allowed to participate by themselves. An adult of age 20 and above must be in the group and accompany the child at all times. In addition, parents and/or guardians must ensure they adhere to the regulations of the Tokyo Metropolitan Ordinance Regarding the Healthy Development of Youths, and ensure young children return home by a suitable time.

Q: Is there fixed seating?
A: No, there is no fixed seating for this game. It is okay if you and your friend have different ticket numbers, you can still play together if you sign in together.

Q: Can the game be played more than once?
A: When the time limit of 10 minutes is up and the game ends, no answers are revealed at the end of the game. This means that you can challenge the game again if you do not succeed! Please remember to take a 'Retry Card' at the end of your game, and bring it the next time you decide to play the game again. Players who cleared the game are also eligible to purchase a 'Retry Ticket' and bring a first-time player along to play again. Please note that without showing the 'Retry Card' at the reception, you will be required to purchase a normal ticket.

Q: Are there cases where the event is cancelled?
A: Yes, the game may be cancelled if there is a typhoon or severe weather conditions. To get a refund for your ticket, please send us an inquiry here. Please note that if the game is cancelled due to severe weather conditions, we are unable to take responsibility for your transportation fee to the venue.

Q: Something came up. Can I get a refund?
A: We are unable to process refunds after the purchase of tickets has been made, or replace your lost or stolen tickets. In the case of severe weather conditions, please send us an inquiry here. We appreciate your cooperation.

Q: I accidentally bought tickets for the wrong day. Can I change it?
A: We are unable to make changes or process refunds after the purchase of tickets has been made.